SHIPPING AND RETURNS POLICY
It is important to us that when you buy a FAMARA product you have a fabulous experience.
We ship our products via Royal Mail or by Parcel Force. Occasionally we will use a courier delivery service, if the order warrants this, to ensure safe arrival at your door.
Costs are calculated by the post office depending on size and weight as well as geography (if shipping overseas).
RETURN AND EXCHANGE POLICY
We hope you’ll never want to return a FAMARA item, however if for some reason you are not completely satisfied we offer a UK Returns Policy as described below.
PURCHASES MADE ON THE WEBSITE:
Any (non-sale) item may be returned to us for refund within 14 days of receipt provided they are unworn and undamaged.
Sale items are non-refundable. Sale items can be exchanged or a credit issued.
Faulty goods should be returned within 14 days of receipt, but we ask that you please return faulty goods as soon you become aware of the fault.
For online orders, please use the Returns Form which will either be included in your parcel, or can be printed from this page. Post the items back through your local post office and keep a proof of postage, as we cannot accept liability for items lost in transit.
FAMARA is unable to provide freepost returns for International orders.
All items must be returned new, unused, and in the original packaging with all FAMARA garment tags and labels attached.
Once we have received your returned item(s) at our offices, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. Again, we cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the FAMARA Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
TO MAKE YOUR RETURN, PLEASE FOLLOW THE BELOW STEPS:
- Return any unwanted and unworn items within 14 days of receipt in its original packaging.
- Fill in the Returned Items section on the Returns Form (supplied with your original order or printed from this page) and enclose it in the package stating the reason for the return.
- Make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.
We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewellery.
Any item(s) returned as ‘Faulty’ will be inspected by our Garment Technician and any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odours, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
If you would like to exchange your item, please be aware that we can only exchange it for a product of the same value subject to availability. You will receive a full refund if the item cannot be replaced, or if the return is considered a manufacturing fault.
Please contact us if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).
Returns should be sent to :
HOW WE MAKE REFUNDS?
Refunds will be processed within 14 working days. If an order has been cancelled, refunds will also
be processed with 14 working days, providing that we have been notified in writing that you wish to cancel your order within 14 days of receipt.
Returned items which are accepted as faulty by FAMARA or items that we incorrectly despatched to you will be refunded in full. We will also include a refund for double the value of the original postage and packaging charged by us. This is to cover the cost incurred by you when returning the faulty items.
Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.
HOW DO I CANCEL MY ORDER?
In accordance with The Consumer Contract (Information, Cancellation and Additional Charges) Regulation 2013, you have the legal right to cancel your order up to 14 working days after you receive your goods. The term "cancellation" only applies if the whole order is returned. If you wish to cancel your order, please email: firstname.lastname@example.org
Once you informed us of your decision to cancel your order, you should return the goods to us at your cost within 14 days after you received your items to the below address:
If you paid for the delivery of your order, we will refund the standard postage costs you paid as part of that order by the same method of payment you used for the original transaction. If you paid for premium or express delivery of your order within the UK we will only refund the cost of standard delivery; or if your order qualified for a free standard delivery, there will be no charge and therefore no refund of postage due as a result of the cancellation.
Please be advised that you are required to take reasonable care of the goods before returning them to us as we may make a deduction from the total reimbursements in the event of loss in value of the goods, as a result of unnecessary handling by you.
We will process your cancellation within 14 days after we have received your cancelled order.